Thank you for shopping with Pet Pantry. We are committed to providing high-quality pet accessories and ensuring a smooth and transparent return and refund experience.
30-Day Return Policy
We offer a 30-day return window, meaning you may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
- Unused and in original condition
- Free from damage
- Returned with all original packaging and tags
How to Initiate a Return
To start a return, please contact us at support@petpantry.uk.
Once your request is approved, we will provide:
- Return authorization
- Instructions on how to send your item back
⚠️ Please note: Returns sent without prior approval will not be accepted.
Return Shipping Costs
- Defective or Faulty Items:
We will provide a prepaid return label at no cost to you. - Change of Mind (Customer Remorse):
Customers are responsible for return shipping costs.
Restocking & Additional Fees
- No restocking fees
- No restoration or handling fees
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive:
- A damaged item
- An incorrect product
- A defective item
Contact us immediately at support@petpantry.uk, and we will resolve the issue as quickly as possible.
Exchanges
We offer exchanges for:
- Damaged items
- Defective products
- Incorrect items received
Please contact us to arrange an exchange.
Refunds
Once we receive and inspect your returned item:
- You will be notified of the approval status
- If approved, your refund will be issued to your original payment method
Processing times may vary depending on your bank or card provider.
Contact Information
Store Name: Pet Pantry
Address: 8 High St, Market Deeping, Peterborough PE6 8DL, United Kingdom
Phone: +44 7455982270
Email: support@petpantry.uk
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT UTC +0)
Order Cut-off Time:
5:00 PM (GMT UTC +0)