Shipping Policy
At Pet Pantry, we are committed to providing a reliable, transparent, and efficient shipping experience. Every order is carefully checked and prepared to ensure safe and timely delivery to our customers across the United Kingdom.
1. Shipping Rates & Service Area
We currently ship within the United Kingdom only.
Free Standard Shipping
Available on all orders over £50.00
Flat Rate Shipping
A shipping fee of £4.99 applies to orders under £50.00
No Hidden Fees
We do not charge handling or unexpected processing fees. Any applicable taxes will be calculated at checkout based on your delivery address.
2. Free Local Pickup
Customers located near Combe Martin, Ilfracombe may choose the Local Pickup option at checkout.
Pickup Location
Pets Pantry
High St, Combe Martin
Ilfracombe EX34 0ET
United Kingdom
Availability
Orders are typically ready for collection within 2–4 hours during business hours.
Notification
You will receive an “Order Ready for Pickup” email once your order has been prepared. Please bring your order confirmation and a valid ID when collecting your order.
3. Order Processing & Cut-Off Time
We process orders Monday to Friday to ensure quick and efficient dispatch.
Customer Service Hours (GMT UTC +0)
Monday – Friday
9:00 AM – 5:00 PM
Order Cut-Off Time
5:00 PM (GMT UTC +0)
Handling Time
0–1 Business Day
Orders placed before 5:00 PM are usually prepared and dispatched by the next business day.
Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
4. Delivery Estimates
Once your order has been handed over to our courier partners, the estimated delivery times are:
Transit Time: 2–4 Business Days
Total Estimated Delivery Time: 2–5 Business Days
Delivery times may vary during busy seasons, holidays, or due to courier delays outside of our control.
5. Tracking Your Order
After your order has been dispatched, you will receive a Shipping Confirmation Email containing:
- Your tracking number
- A link to track your delivery
Tracking information usually becomes active within 24 hours.
6. Address Accuracy & Delivery Issues
Incorrect Address
Please ensure all delivery details are correct at checkout. If a parcel is returned due to an incorrect or incomplete address, additional shipping charges may apply for resending the order.
Damaged Items
If your item arrives damaged, please contact us within 3 days of delivery at support@petpantry.uk and include photos of the damaged product and packaging so we can assist you quickly.
CONTACT INFORMATION:
If you have any questions regarding returns or your order, please contact our support team.
Company Name: PETS PANTRY LIMITED
Company Number: 8165948
Business Address: 8 High St, Market Deeping, Peterborough PE6 8DL, United Kingdom
Phone: +44 01778 348666
Email: support@petpantry.uk
Customer Service Hours (GMT UTC+0):
Monday – Friday
9:00 AM – 5:00 PM
