Shipping Policy
At Pet Pantry, we want to ensure your pet products and cat essentials arrive quickly, safely, and transparently. We proudly serve customers across the United Kingdom. All orders are processed, packed, and shipped directly to your door with reliable tracking.
1. Shipping Fees & Destination
We keep our delivery rates simple and straightforward:
- Flat Rate Shipping: £4.99 GBP on all orders.
- Shipping Destination: We ship exclusively to addresses within the United Kingdom.
2. Order Processing & Transit Times
To ensure you know exactly when your package will arrive, we break our delivery times down into handling (processing) time and transit (travel) time:
- Order Handling Time: 0–1 business days (Monday to Friday). Orders are generally processed the same day or the next business day.
- Transit Time: 2–4 business days (Monday to Friday).
- Total Estimated Delivery Time: 2–5 business days from the moment you place your order.
Please note: Orders are not processed or delivered on weekends or public bank holidays.
3. Order Tracking
Once your order has been dispatched, we will automatically send you a shipping confirmation email containing your tracking number. You can use this number to track your package’s journey directly via our delivery partner’s portal.
4. Lost, Missing, or Damaged Packages
If your package arrives damaged, or if it fails to arrive within the expected timeframe, please reach out to our team immediately at support@petpantry.uk. We will investigate the issue with the courier service right away and arrange a replacement or solution for you.
5. Contact Information
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us:
- Store Name: Pet Pantry
- Website: petpantry.uk
- Email: support@petpantry.uk
- Business Address: 8 High St, Market Deeping, Peterborough, PE6 8DL, United Kingdom
