FAQs
Frequently Asked Questions (FAQ)
1. Where do you ship from?
All orders from Pet Pantry are processed and shipped within the United Kingdom to ensure reliable and timely delivery for our customers.
2. How long does delivery take?
Orders are typically processed within 0–1 business day.
Estimated delivery time is 2–5 business days, depending on your location within the UK.
3. Do you offer free shipping?
Yes. We offer free standard shipping on orders over £50 within the United Kingdom.
Orders under £50 are subject to a flat shipping rate of £4.99.
4. Can I return an item if I’m not satisfied?
Yes. You may request a return within 30 days of delivery, provided the item is unused, unopened, and in its original packaging.
5. What items cannot be returned?
For hygiene and safety reasons, we cannot accept returns on the following items:
- Opened pet food or treats
- Opened grooming or health products
- Used pet beds or pet clothing
- Flea or worming treatments
- Clearance or final sale items
- Gift cards
6. What should I do if my item arrives damaged?
If your order arrives damaged or incorrect, please contact us within 3 days of delivery.
Include clear photos of the product and packaging, and our support team will arrange a replacement or refund.
7. How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link so you can monitor your delivery.
8. What payment methods do you accept?
We accept secure online payments through major credit cards, debit cards, and other supported checkout methods available at checkout.
All payments are processed through secure and encrypted payment systems to protect your information.
9. How can I contact customer support?
If you have any questions regarding returns or your order, please contact our support team.
Company Name: PETS PANTRY LIMITED
Company Number: 8165948
Business Address: 8 High St, Market Deeping, Peterborough PE6 8DL, United Kingdom
Phone: +44 01778 348666
Email: support@petpantry.uk
Customer Service Hours (GMT UTC+0):
Monday – Friday
9:00 AM – 5:00 PM
