Privacy Policy
Welcome to Pet Pantry. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Personal Information We Collect
When you visit our website, we automatically collect certain information about your device and how you interact with our site.
Device Information
We may collect information such as:
- Web browser type
- IP address
- Time zone
- Cookies installed on your device
- Pages or products viewed
- Referral websites or search sources
- Interaction with our website
This information helps us understand how visitors use our website and improve our services.
Device Information may be collected using technologies such as:
- Cookies
- Log files
- Web beacons
- Tags
- Pixels
Order Information
When you place or attempt to place an order through our website, we may collect the following information:
- Name
- Billing address
- Shipping address
- Payment details
- Email address
- Phone number
Throughout this policy, “Personal Information” refers to both Device Information and Order Information.
2. Minors
Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children.
3. How We Use Your Personal Information
We use your information to operate and improve our services.
Order Processing
We use Order Information to:
- Process and confirm your orders
- Arrange shipping and delivery
- Process payments
- Send invoices and order confirmations
- Communicate with you about your order
Customer Communication
Your information may also be used to:
- Respond to inquiries
- Provide customer support
- Send service-related updates
Fraud Prevention & Security
We use information such as IP addresses to help detect potential fraud or security risks.
Website Improvement
Device Information helps us:
- Understand how customers browse our website
- Improve website performance
- Analyse marketing and advertising effectiveness
4. Sharing Your Personal Information
We may share your Personal Information with trusted third-party service providers who help us operate our business.
Examples include:
- Payment processing providers
- Shipping and delivery services
- Website analytics services such as Google Analytics
Google Analytics helps us understand how customers use our website.
You can learn more about how Google uses your data here:
https://policies.google.com/privacy
You may opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
We may also disclose personal information if required to comply with legal obligations, enforce our policies, or protect our rights.
5. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to certain data processing
If you would like to exercise these rights, please contact us using the details provided below.
6. GDPR Compliance
Pet Pantry complies with the General Data Protection Regulation (GDPR) regarding the collection, use, and protection of personal data from individuals located in the European Economic Area (EEA).
7. CCPA Compliance
We also comply with the California Consumer Privacy Act (CCPA), which provides additional privacy rights to California residents.
8. Do Not Track
Please note that we do not modify our website’s data collection practices in response to Do Not Track (DNT) signals from web browsers.
9. Data Retention
We retain your Order Information for our business records unless and until you request that we delete this information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements. Updates will be posted on this page.
CONTACT INFORMATION:
If you have any questions regarding returns or your order, please contact our support team.
Company Name: PETS PANTRY LIMITED
Company Number: 8165948
Business Address: 8 High St, Market Deeping, Peterborough PE6 8DL, United Kingdom
Phone: +44 01778 348666
Email: support@petpantry.uk
Customer Service Hours (GMT UTC+0):
Monday – Friday
9:00 AM – 5:00 PM
