Billing Terms And Conditions

This Payment Policy explains how transactions are processed at Pet Pantry and the measures we take to keep your payment information secure. We are committed to providing a safe, transparent, and straightforward checkout experience with no hidden fees.

1. Secure Checkout & Currency

All transactions on our website are processed in British Pounds Sterling (GBP £).

At checkout, the final payment page will clearly display the total order amount, including:

Product Price
The cost of the items you have selected.

Shipping Fees

• Free Standard Shipping on orders over £50
• A £4.99 flat shipping rate applies to orders under £50

Taxes
Any applicable VAT will be calculated and included where required based on your delivery address.

We do not charge hidden handling or administrative fees.

2. Accepted Payment Methods

We use WooPayments (WooCommerce Payments) to securely process transactions.

Through WooPayments, we accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Major Debit Cards

All payments are securely processed through WooCommerce’s trusted payment infrastructure.

3. Transaction Security & Privacy

Your financial security is extremely important to us. We take several measures to protect your personal and payment information.

SSL Encryption
Our website uses Secure Socket Layer (SSL) encryption to protect your data during checkout and payment processing.

PCI DSS Compliance
We do not store or have direct access to your full credit or debit card details. All sensitive payment information is securely processed by PCI-DSS compliant payment providers through WooPayments.

Secure Processing
All transactions are processed through WooCommerce’s secure payment system to ensure safe and reliable payment handling.

4. Order Confirmation & Processing

Order Confirmation
After a successful transaction, you will receive an Order Confirmation Email containing the details of your purchase.

Order Cut-Off Time
5:00 PM (GMT UTC +0)

Order Processing
Orders placed before 5:00 PM are typically processed the same business day.

Orders are processed Monday through Friday to ensure prompt dispatch and delivery.

CONTACT INFORMATION:

If you have any questions regarding returns or your order, please contact our support team.

Company Name: PETS PANTRY LIMITED

Company Number: 8165948

Business Address: 8 High St, Market Deeping, Peterborough PE6 8DL, United Kingdom

Phone: +44 01778 348666

Email: support@petpantry.uk

Customer Service Hours (GMT UTC+0):
Monday – Friday
9:00 AM – 5:00 PM